Jabil Vietnam

Overview of job

We are looking for a Senior IT Business Analyst who have the desire & capability to become a supervisor.

IT Business Analyst roles:
- Formulate and define scope of system and objectives.
- Confer with organizational units involved to determine requirements.
- Be involved in large, complex, important projects.
- Devise sample input data to test accuracy of program. Observe or runs test of program using sample or actual data.
- Write functional specifications of user needs for application development, enhancements, and testing.
- Analyze user requirements, procedures, and problems to improve existing systems.
- Prepare functional, systems and program specifications.
- Prepare project plans and implementation schedules.
- Recommend/conduct training.
- Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
- Serve as escalation point for troubleshooting issues.
- Maintain a good working relationship with customers and vendors.
- Drive continuous improvement through trend reporting analysis and metrics management.
Supervisor roles:
- Lead and supervise team members and the activities associated with the identification, prioritization, and resolution of day to day operational issues and opportunities for improvement.
- Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately.
- Assigns personnel to various operations and manage their activities.
- Interact with peers and customers on a regular basis focusing on business processes and business systems.
- Reviews and evaluates work and prepares performance reports.

- Bachelor’s degree in Computer Science or computer related field.
- 4 to 10 years experience as an IT Business Analyst.
- Solid technical knowledge, especially in web application development/ application troubleshooting/SAP system administration.
- Prefer candidate with team management skill/leadership capability.
- Good communication in English