GeoComply

Overview of job

We’re GeoComply! We're a market-leading, hyper-growth technology provider with teams across five countries and three continents with a global customer base. And we have no plans to slow down.

Achieving 650% growth in annual revenue over the past three years and dubbed a tech “Unicorn,” we’re revolutionizing how people and businesses use the internet to instill confidence in every online interaction. Trusted by leading brands and regulators for the past ten years, our geolocation solutions are installed on over 400 million devices and analyze over 10 billion transactions a year.

At the heart of it all is the people - we are deeply committed to creating and sustaining a world-class experience for our employees and partners, and providing for the needs of our customers.

We seek a proactive, positive and enthusiastic team player to join our global IT team as an IT Support engineer. The IT Support engineer will work with the global IT team to resolve all employees' technical assistance requests promptly and professionally.

What You Will Be Doing

• Provide comprehensive technical support to GeoComply employees worldwide
• Collaborate with system engineer team to maintain and upgrade the IT network infrastructure in the Vietnam office
• ​​Help support the local A/V systems in all Vietnam meeting rooms
• Collaborate with the IT support engineer team to continuously streamline the IT Support process by implementing automation and optimizing configuration
• Partner with HR to continue improving our employee onboarding/offboarding program
• Manage IT device lifecycle in our asset management system to ensure all information is updated timely
• Create and develop a knowledge base articles repository to help users self-serve
• Manage 3-5 software renewals and prepare IT credit card expense monthly reports timely

• 5 years of relevant experience in IT technical support
• Experience creating and implementing IT Support processes
• 3+ years of experience working in a cloud-first organization, including familiarity with Okta, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, and Oomnitza
• 3+ years of experience configuring and troubleshooting network devices (Mikrotik, Ubiquiti, Cisco, Aruba, Cambium, DrayTek) and services (DNS, DHCP, Subnets, Wi-Fi , VPN, Proxy)
• Excellent priory and time management skills to perform a variety of concurrent tasks with minimal direction 
• Customer-focused attitude and excellent communication skills
• Speaking and Listening English fluently