Central Retail

Overview of job

• Collaborate with stakeholders to gather and document business requirements.
• Communicate with users to clarify any unclear information about the business requirements.
• Analyze and translate business needs into technical specifications.
• Write business analysis documentation and checklists for the project, including BRD, FSD, URD, ISD, SRS, and more, in both Vietnamese and English.
• Identify opportunities for process improvements and system enhancements.
• Recommend innovative solutions to optimize business processes and operations.
• Study, propose new features (as well as improvements/ enhancements) for software.
• Assist in the implementation and integration of new IT systems and software.
• Assist users and work with development team or vendor to define requirements, suggest ideas, and provide solutions.
• Conduct system testing and validation to ensure functionality meets business requirements.
• Create user documentation and training materials.
• Provide training and support to end-users on new systems and processes.
• Be actively involved in the complete project lifecycle, from requirements analysis to final delivery.
• Serve as the liaison between IT and business units.

Facilitate effective communication and manage stakeholder expectations. Collaborate with stakeholders to gather and document business requirements.

• Minimum of 2 years of experience as an IT Business Analyst in software development projects, preferably in the retail industry.
• Keen attention to detail and technical aspects when analyzing software modules is required.
• Experience with project management tools (e.g., Jira, Confluence) and SDLC is essential.
• Domain knowledge of the retail industry is a plus.
• Experience with ERP, WMS, and OMS systems is advantageous.
• Familiarity with omni-channel, multi-channel, O2O, and e-commerce concepts is beneficial.
• Analyzing and testing experience within the SDLC is preferred.
• Ability to work effectively with cross-functional teams and manage multiple projects simultaneously.
• Excellent communication, consulting, and negotiation skills with stakeholders.
• Strong analytical thinking and problem-solving abilities.
• Proficient in both verbal and written English.

Personal Requirements

• Belief that outstanding customer service is the key to success.
• Self-motivation
• Confidence to approach customers/corporates
• Conflict resolution, Honesty, and integrity
• Enjoys working with people.
• Positive attitude and outlook
• Takes responsibility for their own actions.
• Willingness to undertake personal and professional development.
• Willingness to attend corporate events outside of normal working hours.
• Willingness to take on board group Core Values.