Job Summary
Job description
Overview of job
Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers’ portfolio.
By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:
- Enjoy customer interaction and is challenged by trouble shooting in a complex environment
- Day-to-day service and support end customers and partners globally
- Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
- Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
- Participate in on-call 24/7 rota for customers Emergency cases
- Outgoing personality with a customer focus and right attitude to serve the customer.
- Actively contribute to our customer satisfaction
Job Requirement
- IT Background
- Good at English skills.
- At least 2 years relevant work experience
- Good analytic, trouble-shooting and problem-solving capabilities.
- Good at interpretation, negotiation skills.
- Familiar with Linux environment.
- Must be able to read and understand C/C++ programming language.
- Experience in bash, python scripts.
- Experience in product maintenance, consulting and system integration.
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- C
- C++
- Linux
- Python
- Bash
COMPETENCES
- Analytic Skills
- Problem Solving Skills
- Negotiation Skills
BUSINESS PROFILE
DEK Technologies, Join Our Winning Team!
DEK Technologies is a professional organization that places high value on people and the individual competence that they contribute. People enjoy working at DEK. They enjoy the team camaraderie, flexibility, opportunities for travel, and feeling part of the company's success.
Come and be proud to be an integral part of helping our international customers develop the latest products that are sold globally and used by millions of people around the world.
With offices situated in Melbourne Australia, Stockholm Sweden, Rome Italy, and Ho Chi Minh City Vietnam, you too can be a key part of our success.