FWD VTC

Overview of job

As a ServiceNow Integration Assistant Manager, you will be responsible for the following tasks:

• Assist the manager to lead the team to provide the day to day support on the system
• Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements.
• Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.
• Develop clear and concise technical & process documentation.
• Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers.
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes, e.g. GenAI integration with MS OpenAI or NOW Assist in ITSM Pro.

Must have:

• Minimum 5 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
• 3-5 years’ experience with ServiceNOW administration, logic and workflow design.
• Experience in application development using Python and JavaScript is a must
• Demonstrating experience working with ServiceNow platform with the component such as ITSM pro, ITOM, IRM, BCM, ITAM, AppEngine
• Experience working in cloud environments like Azure and AWS and the integration with ServiceNOW platform.
• Experience in IT service management.
• Ability to analyze, troubleshoot and resolve complex software applications or integration related problems.
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
• Good command of English communication

Degrees & Certifications:

• ITIL V3/V4 Certification.
• Certified as ServiceNow – System Administrator (CSA)
• Certified as ServiceNow – Application Developer (CAD)
• Certified Implementation Specialist (CIS) – ITSM
• Micro certificate – Integration Hub fundamentals
• CIS – Discovery, CIS – Service Mapping, CIS – Software Asset Management, CIS – Hardware

Nice to have:

• Asset Management certificate will be a plus.