Optimizely (formerly Episerver)

Overview of job

• Engage in the entire lifecycle of services—from inception through operation and decomisison. Identify areas of improvement within our systems and perform enhancements 
• Reduce the impact of errors and automate repetitive tasks 
• Maintain services by measuring and monitoring availability, latency and overall system health Author and maintain documentation for related processes, procedures and system events Serve as level 3 support resource for systems the team is responsible for. 
• Troubleshoot and resolve end-user issues independently and efficiently 
• Build knowledge base around common production support issues 
• Troubleshoot and fix the system when it breaks 
• Drive Root cause analysis and corrective action completion to help eliminate disruption of services and consequently to improve the day-to-day operations of the organization  
• Share the responsibility of being on-call

• Expert level troubleshooting skills across different levels of the stack 
• Scripting and software development across one or more programming languages (Powershell / Bash / Python) 
• Good understanding of cloud architecture both in Windows- and Linux based systems 
• Hands on experience with cloud infrastructure such as Azure or AWS minimum of 2 years 
• Deep expertise in monitoring distributed systems application architectures 
• Exposure to and maintenance of CICD and orchestration tools at scale (Azure Automation, Octopus Deploy, Salt, Puppet, Chef etc.) 
• Diagnosing and troubleshooting user facing service outages 
• Exposure to system and application level telemetry for large distributed cloud architectures Diagnosing and resolving problems in high-throughput web applications and network services