Job Summary
- Technical Skill:
- Networking ,
- Active Directory ,
- Linux ,
- Oracle ,
- DBA ,
- Windows ,
- Mac OS ,
- VMware ,
- MS SQL ,
- Docker ,
- MS Azure ,
- Ansible ,
- AWS
Job description
Overview of job
As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:
- Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems
- Install and configure computers, operating systems, and applications
- Replace parts as required
- Support the roll-out of new IT devices and applications, ensure the protection of computer facilities
- Direct unresolved issues to the next level of support personnel
- Your mission includes delivering professional and timely services in relation with all office IT infrastructure."
- You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months‘ salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events
Job Requirement
- At least 3 years experience in IT services
- Good communication skills and advanced level of spoken and written English.
- Have an IT certificate or other equivalent diploma
- Basic User & Group Active Directory and cloud
- Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle)
- Good -solvingical and evaluative skills;
- Self-study on new technology and willing to improve on technical skills;"
- An ability to adapt to different demands
- A high working discipline
- Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible).
- Advocate of the clien-oriented mindset.
Nice to have:
- Experience working for a foreign company
- Certifications on Amazon AWS / Azure
- Experience as a database administrator (DBA)
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Networking
- Active Directory
- Linux
- Oracle
- DBA
- Windows
- Mac OS
- VMware
- MS SQL
- Docker
- MS Azure
- Ansible
- AWS
COMPETENCES
- Communication Skills
- Proactive
- Self Studying
BUSINESS PROFILE
ELCA Vietnam, Switzerland’s largest independent software development company.
ELCA is Switzerland’s largest independent software development company. Since 1968, our mission is to implement original and innovative solutions with strong added value. Working together with our clients and partners we guarantee system durability.
For over 15 years our group has been successfully operating an offshore development center in Vietnam.
The decision to open ELCA Vietnam was groundbreaking for the group. In 1998 ELCA was one of the first 100% foreign-owned software companies to open an office in Ho Chi Minh City.
Our projects are highly diversified. We develop on .NET and JAVA platforms and integrate products like SharePoint and CRM. Technologies like web- and mobile applications require the best software and system designers.
Our quality system is the backbone of our success. We all contribute our experiences and have it regularly re-appraised at CMMI maturity level 3.
As part of our culture senior people are involved in training and coaching young talents. This is a key success factor to develop our cloud-based SECUTIX solution.
ELCA Vietnam started with six people. Today we are a production facility with more than a hundred employees. During the same period ELCA Switzerland tripled its workforce to over 450 engineers. We contributed fully to this success and the group has gained in flexibility and reduced its risks.
ELCA’s outsourcing and offshoring model is mature and we believe that our expertise is opening very interesting perspectives for us all.