NAB Innovation Centre Vietnam

Overview of job

ABOUT THE ROLE

Responsible for the ongoing management and delivery governance of one or more end-to-end Database Services, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management. 

• Support the service(s) across the organization  
• Identifies and addresses risks with the operation of the service 
• Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure 
• Contributes to the identification of issues / incidents / events that impact agreed service KPIs, SLA’s, Service Health as well as any 3rd party Service Providers.  
• Responsible for the successful resolution of critical, high, medium and low problems 
• Provides technical support and direction across service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting  
• Responsible for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant 
• Collaborate with Architects and Design Leads to ensure that projects are scoped in accordance with asset roadmaps and strategies  
• Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changes 
• Utilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilities 
• Ensure adequate communication, knowledge sharing and issue resolution across delivery and support teams 
• Ongoing Stakeholder Management & management of stakeholder expectations 
• Ensure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are in place across the portfolio, any issues are to be identified and remediated appropriately 
• Implement and enforce appropriate data quality controls are in place across the portfolio 
• Another important part of the role is to perform On-Call support, where you will be remunerated accordingly and be part of a team

KEY CHALLENGES: 

• Effectively manage Service Providers to ensure service stability, service risks are managed effectively and ongoing service health maintained 
• Driving operational & technology change agenda to mature services in line with industry direction  
• Ensuring service change and service transition is executed flawlessly  
• Maintain systems at the required service level exceeding the expectations of our customers

1. Generous compensation and benefit package 

• Attractive salary and benefits  
• 20-day annual leave and 7-day sick leave, etc.  
• 13th month salary and Annual Performance Bonus  
• Premium healthcare for yourself and family members  

2. Exciting career and development opportunities  

• Large scale products with modern technologies in banking domain  
• Clear roadmap for career advancement in both technical and leadership pathways  
• Sponsored certificates in both IT and banking/finance  
• Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc.  
• English learning with native teachers  

3. Professional and engaging working environment 

• Hybrid working model and excellent work-life balance    
• Well-equipped & modern Agile office with fully-stocked pantry   
• Annual company trip and events    

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE 

NAB is a place where colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. 

• 4-6 years’ experience in Database Technology and delivery, with a strong background in the practical use, design and deployment of large-scale Database infrastructures 
• 4-6 year’s designing, building, managing and administering large scale Database (physical and virtual) environments 
• 4-6 years’ experience with Oracle Database, any experience with PostgreSQL would be an advantage. 
• Experience with design, implementing and managing enterprise Database and application dependencies and toolsets  
• Experience with database optimization and tuning. 
• Strong awareness and understanding of hardware, networks, software technologies and applications 
• Relevant industry certifications 
• Strong business communication and interpersonal skills 
• Proven ability to remain flexible to deliver business outcomes 
• Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment 
• Knowledge and understanding of industry trends and technology 
• Tertiary qualification in a Technology discipline or related field.