Job Summary
- Technical Skill:
- Tester ,
- QA QC ,
- Data Analysis ,
- API Testing
Job description
Overview of job
Product: SPX Express
Work location: Sonatus Building, 15 Le Thanh Ton, District 1, HCM
About the team - SPX Express Product
Job Description:
Support Responsibilities:
- Respond to system inquiries and troubleshoot reported issues, and provide ongoing technical and user support in a timely manner
- Perform UAT for new features and follow bug fixes (if any)
- Train users on supported systems and provide process/system support, develop and maintain functional user documentation
- Become a subject matter expert on system applications
- Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
- Track system issues and enhancement requests for review and resolution by technical teams.
- Follow the issues with the regional development team to ensure hot fixes and faster-scheduled fixes.
Project Responsibilities:
- Communicate with customers to understand their pain points and suggest practical solutions.
- Analyze business requirements/processes for project input.
- Assist with the rollout of the new system including the execution of testing, and training tasks
- Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials.
- Communicate effectively across teams to meet project timelines and deliverables
- 16 days annual leave
- Yearly performance bonus
- Medical (dental inclusive) benefits of $1000 per year
- Group Hospitalization and Surgical Insurance Coverage
- Life insurance
- Annual Health Screening
- Free food, drinks & dinner
- Comfortable working environment with cool toys: foosball, billiards, napping rooms, massage room etc
Job Requirement
Must have:
- Good communication skills (verbal and written)
- Multi-task management skills with good prioritization techniques
- Fast learning skills with the ability to memorize and understand logic
- Empathy with user pain points
- Ability to de-escalate problems.
Nice to have:
- Experience with product support position in technical department/company
- Experience with logistic operation
- Experience with data analysis
- Experience in API testing
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Tester
- QA QC
- Data Analysis
- API Testing
COMPETENCES
- Communication Skills
- Management Skills
- Learning Quickly
- Analytic Skills
BUSINESS PROFILE
Shopee is the largest e-commerce company in Southeast Asia and Taiwan.
This is a platform appropriate for each area, making online shopping easy, safe and fast through strong support in payment and shipping from Shopee. Established in early 2015, ShopeeVietnam has nearly 300 employees.
Shopee's team believes in the power of technology transformation. When shopping on mobile devices becomes a common behavior, Shopee aims to continually improve its platform and become the e-commerce destination of the chosen area through optimization. Continuous product development and user-focused strategy.
Shopee application is the first shopping application on the C2C (consumer-to-consumer) platform, where users can surf, shop and shop. Individually intended for South East Asian users, Shopee offers an easy, safe and convenient experience.
As mobile shopping is becoming more and more popular, Shopee continues to innovate and enhance its platform to become the number one shopping application for consumers, especially with the support of Garena Online has the same mission of "delivering great experiences on the Internet."