Job Summary
- Technical Skill:
- BA ,
- Ecommerce ,
- Acceptance Testing ,
- UAT
Job description
Overview of job
- Effectively allocate workload and manage performance of team members in conducting User Acceptance Tests (UAT) and troubleshoot / resolve product issues.
- Manage communication channels regarding product changes, updates, and issue escalations between internal and external teams.
- Identify potential critical system problems through early signs, quickly gauge the business impact of issues to prioritize resolutions effectively and take proactive measures
- Collaborate closely with cross-functional teams to identify root causes and implement effective solutions. Propose mitigation plans or temporary solutions while awaiting issue resolution.
- Stay informed about market trends, user behaviors, and product features to drive continuous improvement and innovation in product operations.
- Design, implement, and refine product operation standards and best practices to ensure consistency and efficiency across all workflows.
- Support the development and maintenance of product documentation, training materials, and operational tools.
- Provide insights, risk assessments, and value analysis on current product processes, adapting to business requirements by analyzing and bridging gaps in existing procedures.
- Coach and guide team members, fostering a culture of continuous improvement and operational excellence.
- Assist the team leader in other tasks as assigned.
- Attractive salary, annual performance bonus
- Health care insurance, annual health check
- 14 days annual leave & 6 days sick leave
- Learning and Development program
- Free food, drinks at pantry
- Quarterly Team Building
Job Requirement
- 2+ years of experience in tech and/or e-commerce companies, preferably in Quality Assurance, Process Management, Customer Service or Product Operations as a team leader of at least 10 members.
- Experience with User Acceptance Testing (UAT) and product issue troubleshooting is highly desirable.
- Display a strong business sense, data-driven decision-making, and problem-solving skills with the ability to identify and resolve complex issues effectively.
- Excellent time management and task management skills.
- Strong communication skills, both written and spoken, with the ability to convey technical information to non-technical stakeholders.
- Proven team management skills, with the ability to motivate and develop team members.
- Proficiency in English, both spoken and written.
Languages
-
English
Speaking: Advanced - Reading: Advanced - Writing: Advanced
Technical Skill
- BA
- Ecommerce
- Acceptance Testing
- UAT
COMPETENCES
- Customer Care
- Problem Solving Skills
- Time Management Skills
- Communication Skills
- Team Management
- Management Skills
BUSINESS PROFILE
Shopee is the largest e-commerce company in Southeast Asia and Taiwan.
This is a platform appropriate for each area, making online shopping easy, safe and fast through strong support in payment and shipping from Shopee. Established in early 2015, ShopeeVietnam has nearly 300 employees.
Shopee's team believes in the power of technology transformation. When shopping on mobile devices becomes a common behavior, Shopee aims to continually improve its platform and become the e-commerce destination of the chosen area through optimization. Continuous product development and user-focused strategy.
Shopee application is the first shopping application on the C2C (consumer-to-consumer) platform, where users can surf, shop and shop. Individually intended for South East Asian users, Shopee offers an easy, safe and convenient experience.
As mobile shopping is becoming more and more popular, Shopee continues to innovate and enhance its platform to become the number one shopping application for consumers, especially with the support of Garena Online has the same mission of "delivering great experiences on the Internet."