GHN Express

Overview of job

Job Description

We are seeking a dedicated and skilled IT Support Specialist to manage and support the organization’s IT infrastructure, including end-user devices, network systems, and peripherals at our warehouse. The ideal candidate will play a crucial role in maintaining smooth IT operations and providing exceptional support to internal staff and external offices.

Responsibilities

• Configure and maintain IT equipment including PCs, laptops, printers, projectors, meeting room devices, and other peripherals. 
• Issue and retrieve IT equipment for end-users. 
• Track and update IT asset status regularly.
• Receive and assist end-users and postal staff with IT-related issues. 
• Guide staff in using basic IT devices, software, and equipment. 
• Provide online support for operational postal branches.
• Assist in gathering information during network or system incidents. 
• Support internet-related issues for offices, postal branches, and warehouses.
• Manage and resolve issues with cameras and surveillance systems at postal branches.
• Perform regular IT inspections at office sites, postal branches, and warehouses based on the manager's checklist

• Working at Top 3 Logistic Companies in Vietnam.
• 100% salary on probation.
• Review salary 2 times per year.
• 13th-month salary; Performance bonus and KPI bonus.
• Participate in 100% of Insurance on monthly salary.
• Healthcare Insurance for employees and a periodical health check annually.

Location

Residence/hometown in Hung Yen or ability to move to Hung Yen to work (onsite).

Required Experience/Skills

• Basic knowledge of networking (LAN, WAN, Wi-Fi). 
• Proficient in installing and configuring operating systems (Windows, macOS) and common office applications (Microsoft Office, Google Workspace). 
• Experience with remote support tools is an advantage.
• Proficient in configuring basic routers (VNPT, Viettel, Draytek, etc.).
• Knowledgeable in configuring cameras and recorders (DVR/NVR). 
• Preference for candidates with at least 1-2 years of experience in an IT Helpdesk or similar technical support roles.

Education 
Graduated from a college or higher degree in Information Technology or related fields.

Soft Skills

• Strong problem-solving mindset. 
• Ability to work in a dynamic, fast-paced environment. 
• Commitment to continuous learning and professional development.