Thoughtworks Vietnam

Overview of job

• You will work with incident management process and tools.
• You will use complex application systems and find your way through them to debug a business impacting issue.
• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
• You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.
• You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
• You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response.

At Thoughtworks, we believe technology can be a powerful force for good. That's why our purpose is to create an extraordinary impact on the world through our culture and technology excellence. This isn't just a slogan, it's the core principle guiding every decision we make. 

We achieve this through a relentless pursuit of excellence and a culture built around these five core values:
 

• Be an awesome partner for clients and their ambitious missions: We believe in building strong, collaborative relationships with our clients, helping them achieve their most ambitious goals.
   
• Revolutionize the technology industry: We're constantly pushing boundaries and innovating, aiming to make a lasting impact on the entire tech landscape.
   
• Amplify positive social change and advocate for an equitable tech future: Technology should be a force for good. We actively promote positive social change and fight for an inclusive and equitable tech industry.
   
• Foster a vibrant community of diverse and passionate technologists: Our diverse and passionate teams are our greatest asset. We foster a collaborative and inclusive environment where everyone feels valued and empowered to thrive.
   
• Achieve enduring commercial success and sustained growth: A healthy and sustainable business allows us to continuously invest in our people, technology and social impact initiatives.

This commitment to our purpose is matched by a commitment to our people. As Thoughtworkers, you'll be empowered to focus on what you do best – creating positive change through technology – because we offer a comprehensive benefits package designed to support your well-being and career development.

Here's how we support our team:

• Health & wellness: Health insurance for employees and their immediate family, mental health support and annual check-ups.
   
• Work-life balance: Flexible work arrangements on a hybrid work model, maternity/paternity leave, sabbatical leave.
   
• Financial security: Competitive salaries, referral bonuses, and laptop buyback programs.
   
• Professional growth: Training allowances and personal development budgets.
   
• Technology & equipment: Top-tier MacBooks and allowances for work-from-home setups.
   
• Connectivity: Monthly communications allowance to stay connected at home and on the go.
   
• Fun & camaraderie: We organize engaging social activities like running clubs, nature outings, annual events and monthly Town Halls to foster connections and a positive work environment. 

Ready to break free from the ordinary and achieve the extraordinary? Explore our open roles! 

Technical Skills

• You have experience working programming languages such as .Net (C#), Ruby and Java, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell.
• You understand how to use debugging tools and how to troubleshoot issues with the code.
• You have experience working with relational or non-relational databases.
• You have experience working with CI/CD tools such as Jenkins or Azure pipelines.
• You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana.
• You are comfortable with Agile methods such Scrum and/or Kanban.
• You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested.

Professional Skills

• You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders.
• You have good communication and articulation skills.
• You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
• You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements.