CODE88
Job Purpose:
As an IOC Analyst, you will play a crucial role in the Integrated Operations Center, overseeing the real-time IT operations of our organization. You will monitor various systems and processes, identify and analyze issues, and coordinate responses to ensure operational continuity and efficiency. Your expertise will be pivotal in minimizing downtime and maximizing productivity across departments. This is a shift position that requires flexibility to work at different hours, including nights, weekends, and holidays, to support 24/7 IT operations.
Responsibilities:
• Providing first-line support to both internal staff and end users encountering IT service and website-related issues.
• Carry out regular maintenance and administrative duties for infrastructure systems, including applying IT changes, managing user accounts, and providing ad-hoc support to end users.
• Monitor real-time monitoring dashboards and alerts to identify and analyze IT operational issues.
• Handling incidents and coordinate with relevant departments to resolve issues promptly.
• Track and document all incidents, including cause, response, and resolution, in the incident management system.
• Communicate effectively with stakeholders across the organization to provide updates on incidents and operational status.
• Develop and maintain IT operational procedures and IT documentation to improve response efficiency.
• Perform releases/deployments, working closely with DevOps and developers to triage any issues during the release process.
• Participate in post-mortem reviews to identify lessons learned and opportunities for improvement.
• Collaborate with other teams to implement IT operational improvements based on data analysis and incident trends.
• Assist in the development and maintenance of IT operational dashboards and reporting tools.
• Provide support for IT operational planning and contingency exercises.
• Actively participate in Cloud IT operations, ensuring cloud environments run smoothly and efficiently.
• Participate in Capacity Management related tasks to optimize IT cost.
• Stay informed about industry best practices and technologies that can enhance operational efficiency.
• Other duties/tasks as assigned.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• Certification in ITIL, or Cloud practices (eg. AWS) is a plus.
• Basic to intermediate expertise in monitoring and logging technologies such as Elastic Cloud, Grafana and Prometheus.
• Experienced in Cloud IT Operations (AWS preferred), CDN management and DNS management.
• Understand containerization technologies and platforms such as Docker, Kubernetes, or similar; understanding deployment, scaling, and management of containerized applications is required.
• Intermediate to advanced expertise in Windows client operating systems and Microsoft 365.
• Basic to intermediate expertise in Linux Ubuntu OS, Active Directory, internal DNS/DHCP management, and web servers (Nginx, Java Application Servers).
• Basic to intermediate expertise in LAN/WAN, end-user connectivity, and ISP connectivity with delegated network administration tasks.
• Communicate effectively in English, both oral and in written form.
• Strong analytical and problem-solving skills, with the ability to process complex information quickly.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Flexibility to work in shifts, covering 24/7 IT operations, including nights, weekends, and holidays.
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
We provide IT solutions by developing software platform for business operation to local and overseas small and medium-sized enterprises (SMEs). We are committed to deliver strategic and innovative solutions to add business value to our customers. Our distinction from the others is our ability to provide scalable, quality, and cost effective solutions. We deliver a suite of integrated web based solutions and also develop customized Internet applications based on pre-defined work-order from our clients. CODE88 is committed to transform your business via web application for higher productivity and gain competitive advantages in speed, cost, and adaptability.
