Techcombank
Job Purpose
- The job holder responsible for application development: directly consulting and analyzing development requirements from business units, ensuring complete and effective conversion of business unit requirements into requirements for application.
- The job holder responsible for user support: directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.
Key Accountabilities (1)
Reporting and Documenting
- Understand business processes to transform business needs and requirements into documents, process diagrams and wireframes to support product development.
- Analyze, create, validate end-to-end business processes and detail functional specifications for required applications.
- Recommend modification and improvement of business processes and frameworks to operate more efficiently.
- Participate in user testing activities and make documentation and manuals for business.
Key Accountabilities (2)
Research and analysis
- Collect market trends and internal data to conduct business analysis and provide recommendations and improvements to the business unit.
- Develop informative and factual reports that highlight business trends, forecasts and improvement opportunities.
- Stay up to date on technology changes, shifting trends, and analyze internal data sets to provide holistic information to stakeholders.
- Identify and interpret trends and terms from data sets and build forecasts and recommendations based on market information and business data. Management of stakeholders
- Work with stakeholders to identify opportunities and improve processes by leveraging organizational data to drive business solutions.
- Identify and communicate to stakeholders insights into possible opportunities and obstacles based on collected market data..
Key Accountabilities (3)
PEOPLE MANAGEMENT
- Attract, onboard and retain the right talents for a high- performing team
- Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
- Manage team performance & provide feedback regularly (following the annual performance management cycle);
- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the team
- Act as a role model and promote corporate culture at sub- function level
- Understand & communicate relevant HR offerings to team members.
- Bachelor's degree or master's degree in engineering or business administration Work Experience
- Minimum 6 years of relevant experience in financial institutions and 2 years in a management position
- Extensive experience in researching and analyzing market trends and business processes
- Experience working on multiple projects at the same time
- Experience writing SQL queries and using data visualization tools and techniques
- Experience in identifying potential problems and risks by conducting gap analysis, understanding and reviewing criteria
- Experience in monitoring and analyzing business results, competition and trends (SWOT analysis, market share assessment)
- Experience in Agile Product Development and a good understanding of Agile principles and practices as well as Scrum methodologies
- Experience working in Agile teams to manage digital transformation projects
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
MISSION:
• To be the preferred and most trusted financial partner of our customers, providing them with a full range of financial products and services through a personalized/customer centric relationship.
• To provide our employees with a great working environment where they have multiple opportunities to develop, contribute and build a successful career
• To offer our shareholders superior long term returns by executing a fast growth strategy while enforcing rigorous corporate governance and risk management best practices
CORE VALUES:
1. Customer first: what we do is only valued if it is truly beneficial to our customers and colleagues.
2. Innovation: Make improvements to lead the way.
3. Team work: At Techcombank, you will not have good performance without cooperation.
4. People development: People with proven capability will bring the organization competitive advantages and remarkable successes.
5. Accountability: Be committed to overcoming difficulties and achieving great successes.
