Tóm lược
- Yêu cầu kỹ thuật:
- ITSM ,
- ITIL ,
- ServiceNow
Mô tả công việc
Tóm tắt công việc
Join our forward-thinking and innovative ITSM team. We are seeking a dedicated ITSM Development and Incident Support Senior Officer to enhance our service management processes and provide exceptional incident support to multi countries in the digital banking industry.
Responsibilities:
- Serve as the initial point of contact for incident response and resolution, ensuring high-quality support and minimal disruption while adhering to our Service Level Agreement (SLA) commitments to our clients.
- Join the incident management team to analyze incident trends, identify underlying issues, and recommend improvements to prevent future occurrences across product portfolio teams.
- Assist ITSM Lead to design, develop, configure, and maintain ITSM tools and modules, including incident, problem, service and change management including integration with other tooling systems.
- Create and maintain documentation for ITSM processes, procedures, and configurations.
- Provide training and guidance to users on ITSM tools and best practices.
- Participate in the continuous improvement of ITSM strategies and methodologies.
Yêu cầu công việc
- Bachelor’s degree in computer science, Information Technology, or related field.
- Minimum of 2 years of experience in ITSM development and incident management.
- Strong understanding of ITIL service management framework.
- Experience with ITSM tools such as ServiceNow, JSM (Atlassian is an advantage), or similar platforms.
- Proficiency in using integration and automation tools
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and collaboration skills.
- ITIL certification is preferred.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- ITSM
- ITIL
- ServiceNow
NĂNG LỰC
- Problem Solving Skills
- Work under pressure
- Communication Skills
- Teamwork
Thông tin doanh nghiệp
Tyme is building multi-country digital banks with high-tech and high-touch solutions.
Tyme Vietnam is the international arm of Tyme Group with operations in Hong Kong, Vietnam, The Philippines, and South Africa. We own the technology platform and intellectual property globally and collaborate with in-country partners to launch new digital banks.
Our team is an ideal blend of entrepreneurs, engineers, and banking experts. We are serial bank builders who re-imagine the bank’s digital future through technology.
Our “high-tech, high-touch” philosophy has its roots deep in our culture. As a technology-powered organization, we leverage emerging technologies and collaboration tools to create a digital and mobile workplace that reinforces agility, creativity, and teamwork.
But we don’t forget about touch – the power that connects our people. We strive hard to find the right balance between the digital and physical worlds; the healthy mix that boosts productivity and employee well-being.
We are building a positive, fast-paced work environment that provides intellectual stimulation and inspiration to the best talents. Here at Tyme, you will work with our small, but great teams, and find exciting opportunities with great adventures.