Renesas Design Vietnam

Lot W.29-30-31a, Tan Thuan Road, TP Hồ Chí Minh

Quy mô công ty : 100-499

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Tóm lược

100-499

Outsourcing

Việt Nam

Senior ServiceNow Admin

Renesas Design Vietnam

Quận 7, TP Hồ Chí Minh

  • English
  • Có kinh nghiêm (Nhân viên)
  • Toàn thời gian
  • Thỏa Thuận
  • Ngày Đăng:26/09/2024
  • 1

Mô tả công việc

Tóm tắt công việc

About the Role

We are seeking a highly motivated and experienced ServiceNow Administrator to join our team and play a vital role in supporting our business users. You will be responsible for the day-to-day administration, configuration, and maintenance of our ServiceNow instance, ensuring it meets our needs across various modules, including ITSM, ITOM, SAM Pro, HRSD and WPM.

Responsibilities

  • Troubleshoot and resolve ServiceNow incidents & requests ensuring timely resolution.
  • Manage the ServiceNow platform, including user accounts, security settings, and access controls.
  • Configure ServiceNow to automate IT processes and workflows, aligned with ITSM, HRSD, ITOM, SAM Pro and WPM best practices.
  • Develop and maintain ServiceNow reports and dashboards to track key performance indicators (KPIs) and provide insights into IT service delivery.
  • Stay up-to-date on the latest ServiceNow features and functionality and implement them to optimize the platform.
  • Work collaboratively with IT and business stakeholders to understand their needs and translate them into actionable ServiceNow configurations.
  • Provide ongoing support and training to users on ServiceNow functionalities.
  • Document ServiceNow processes and procedures for future reference.
  • Perform regular system health checks and audits to ensure platform stability and performance.

Assist with the development and implementation of ServiceNow upgrade plans

Yêu cầu công việc

Qualifications

  • Proven experience as a ServiceNow CSA (minimum 2 years).
  • Knowledge of a least two of ITSM, ITOM, SAM Pro, HRSD or WPM modules.
  • Strong understanding of IT Service Management principles and best practices.
  • Designing and configuring catalog items for various service offerings (ITSM, HRSD, WPM).
  • Utilizing ServiceNow Flow Designer to create complex workflows with decision points and branching logic.
  • Integrating workflows with other ServiceNow applications and external systems.
  • Experience with configuration management tools and scripting languages JavaScript, HTML, CSS, and REST/SOAP web services.
  • Excellent analytical and problem-solving skills.
  • ServiceNow Performance Analytics and reporting.
  • ServiceNow upgrades.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Ngôn ngữ

  • English

    Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate

Yêu cầu kỹ thuật

  • ServiceNow
  • ITSM
  • ITOM
  • JavaScript
  • HTML
  • CSS
  • REST
  • SOAP
  • HRSD

NĂNG LỰC

  • Analytic Skills
  • Problem Solving Skills
  • Communication Skills
  • Working Independently
  • Teamwork
  • Interpersonal Skills

Thông tin doanh nghiệp

Renesas Electronics Vietnam, the only subsidiary in VN of Renesas Electronics Corp, the world’s No.1 supplier of microcontroller.

Renesas Electronics Corporation, the world’s number one supplier of microcontrollers, is a premier supplier of advanced semiconductor solutions including microcontrollers, SoC solutions and a broad-range of analog and power devices. Headquartered in Japan, Renesas Electronics has subsidiaries worldwide.

Established on Oct. 05, 2004 as the only subsidiary in Vietnam of Renesas Electronics Corporation, the world’s number one supplier of microcontrollers, Renesas Design Vietnam Co., Ltd. (RVC) specializes in design, research and development of both LSI chips and embedded software to develop a safe, secure, comfortable and eco-friendly society.

Renesas offers three layers of solutions to provide optimal services with added value for customers in our three focus domains: Automotive, Industrial/HE and OA/ICT