Thoughtworks Vietnam

Tóm tắt công việc

As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.

Job Responsibilities:

• You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
• You will understand complex application systems and find your way through them to debug a business impacting issue.
• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
• You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients.
• You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
• You will efficiently use DevOps tools and practices to deploy and run software.
• You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills.
• You will apply the latest technology thinking from our to solve client problems.

At Thoughtworks, we believe technology can be a powerful force for good. That's why our purpose is to create an extraordinary impact on the world through our culture and technology excellence. This isn't just a slogan, it's the core principle guiding every decision we make. 

We achieve this through a relentless pursuit of excellence and a culture built around these five core values:

• Be an awesome partner for clients and their ambitious missions: We believe in building strong, collaborative relationships with our clients, helping them achieve their most ambitious goals.
   
• Revolutionize the technology industry: We're constantly pushing boundaries and innovating, aiming to make a lasting impact on the entire tech landscape.
   
• Amplify positive social change and advocate for an equitable tech future: Technology should be a force for good. We actively promote positive social change and fight for an inclusive and equitable tech industry.
   
• Foster a vibrant community of diverse and passionate technologists: Our diverse and passionate teams are our greatest asset. We foster a collaborative and inclusive environment where everyone feels valued and empowered to thrive.
   
• Achieve enduring commercial success and sustained growth: A healthy and sustainable business allows us to continuously invest in our people, technology and social impact initiatives.

This commitment to our purpose is matched by a commitment to our people. As Thoughtworkers, you'll be empowered to focus on what you do best – creating positive change through technology – because we offer a comprehensive benefits package designed to support your well-being and career development.

Here's how we support our team:

• Health & wellness: Health insurance for employees and their immediate family, mental health support and annual check-ups.
   
• Work-life balance: Flexible work arrangements on a hybrid work model, maternity/paternity leave, sabbatical leave.
   
• Financial security: Competitive salaries, referral bonuses, and laptop buyback programs.
   
• Professional growth: Training allowances and personal development budgets.
   
• Technology & equipment: Top-tier MacBooks and allowances for work-from-home setups.
   
• Connectivity: Monthly communications allowance to stay connected at home and on the go.
   
• Fun & camaraderie: We organize engaging social activities like running clubs, nature outings, annual events and monthly Town Halls to foster connections and a positive work environment. 

Ready to break free from the ordinary and achieve the extraordinary? Explore our open roles! 

Technical Skills:

• You have experience working programming languages such as .Net (C#), Ruby and Java, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell.
• You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless.
• You must possess strong debugging and triaging skills to troubleshoot code effectively.
• You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL.
• You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines.
• You have experience working with relational or non-relational databases.
• You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions.
• You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested.
• You are comfortable with Agile methods, such as Scrum and/or Kanban.

Professional Skills:

• You enjoy influencing others and always advocate for technical excellence while being open to change, when needed.
• You have good communication and articulation skills.
• You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
• You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting.
• You advocate for security best practices and implementation of the same.
• You can guide and mentor junior-level consultants.
• You are willing to be part of a rotation- and need-based 24x7 available team.