BYCN IT Vietnam

Tóm tắt công việc

Systems/Network:

• Configure internal systems
• Diagnose and troubleshoot technical issues
• Maintain System Integrity
• Monitor system performance, IT system operations and storage utilization
• Provides support with escalated helpdesk or level 1 requests.
• Plans ahead for necessary hardware or software upgrades to support system growth
• Install servers, devices and firewalls
• Upgrade the network infrastructure
• Conduct Data backups
• Ensure the smooth deployment of new applications
• Provide advices and best practices for IT security
• Write, edit and revise security procedures

Coordinator and support for manager of IT Systems team:

• Follow up the direction of manager about the company’s strategic, development, and future growth in IT System team
• Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly
• Sensibilized for all IT technical aspects of the company
• Manage critical incidents, associated to user communication, activities and any appropriate escalations.
• Build services relationship with user center teams and understand the principles and practice of client care
• Review performance reports, service improvements, service quality and processes
• Build team capabilities to provides expert advice
• Manage and coach team members
• Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly

Professional, Open-minded and Creative Environment:

• International, friendly, proactive, supportive workplace
• Great teamwork with Agile mindset
• Fostering mutual respect and understanding
• Strong sharing culture to improve individual development

Individual Development:

• Extensive training and in-depth knowledge sharing sessions
• Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…)
• Individual empowerment

Special Care for Employee:

• Work from home 2 days/ week
• Laptop and external monitor for your work
• 100% salary on probationary period
• Up to 2-month performance bonus
• 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
• Annual health check-up and premium health insurance for employee
• Various attractive teambuilding activities and company trip
• Sport, personal activity sponsors