Shopee

Tóm tắt công việc

• Effectively allocate workload and manage performance of team members in conducting User Acceptance Tests (UAT) and troubleshoot / resolve product issues.
• Manage communication channels regarding product changes, updates, and issue escalations between internal and external teams.
• Identify potential critical system problems through early signs, quickly gauge the business impact of issues to prioritize resolutions effectively and take proactive measures
• Collaborate closely with cross-functional teams to identify root causes and implement effective solutions. Propose mitigation plans or temporary solutions while awaiting issue resolution.
• Stay informed about market trends, user behaviors, and product features to drive continuous improvement and innovation in product operations.
• Design, implement, and refine product operation standards and best practices to ensure consistency and efficiency across all workflows.
• Support the development and maintenance of product documentation, training materials, and operational tools.
• Provide insights, risk assessments, and value analysis on current product processes, adapting to business requirements by analyzing and bridging gaps in existing procedures.
• Coach and guide team members, fostering a culture of continuous improvement and operational excellence.
• Assist the team leader in other tasks as assigned.

• Attractive salary, annual performance bonus
• Health care insurance, annual health check
• 14 days annual leave & 6 days sick leave
• Learning and Development program
• Free food, drinks at pantry
• Quarterly Team Building