Job Summary
- Technical Skill:
- Windows ,
- Networking
Job description
Overview of job
- Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
- Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
- Sticks to service responsibilities to reach high performance standards.
- Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
Job Requirement
- Proficiency in English (reading, writing, speaking, and listening)
- Experience/Knowledge in Windows or Networking technical skills
- Freshers with a positive learning attitude are welcome
- A customer-centric mindset
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Windows
- Networking
COMPETENCES
- Customer Care
- Positive Attitude
BUSINESS PROFILE
iTechwx dedicates the One-Stop Digital Transformation Service to our customers.
Conquer the Everest, Together with iTechwx.
[Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.
[Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.