Job Summary
- Technical Skill:
- MS Office 365 ,
- Jira
Job description
Overview of job
- Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.
- Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
Job Requirement
• Proficient in English (4 skills) is a must.
• Available to work night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM or 10PM - 7AM)
• Having Customer Service skills/mindset.
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- MS Office 365
- Jira
COMPETENCES
- Flexible
- Customer Care
BUSINESS PROFILE
iTechwx dedicates the One-Stop Digital Transformation Service to our customers.
Conquer the Everest, Together with iTechwx.
[Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.
[Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.