NAB Innovation Centre Vietnam

Overview of job

About the job:

We are seeking experienced Database Administrators who is responsible for the ongoing management and delivery governance of one or more end-to-end Database Services, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.

Your Job Responsibilities:

• Support the service(s) across the organization  
• Identifies and addresses risks with the operation of the service 
• Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure 
• Contributes to the identification of issues / incidents / events that impact agreed service KPIs, SLA’s, Service Health as well as any 3rd party Service Providers.  
• Responsible for the successful resolution of critical, high, medium and low problems 
• Provides technical support and direction across service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting  
• Responsible for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant 
• Collaborate with Architects and Design Leads to ensure that projects are scoped in accordance with asset roadmaps and strategies  
• Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changes 
• Utilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilities 
• Ensure adequate communication, knowledge sharing and issue resolution across delivery and support teams 
• Ongoing Stakeholder Management & management of stakeholder expectations 
• Ensure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are in place across the portfolio, any issues are to be identified and remediated appropriately 
• Implement and enforce appropriate data quality controls are in place across the portfolio 
• Another important part of the role is to perform On-Call support, where you will be remunerated accordingly and be part of a team of 8