EnLab Software

Tóm tắt công việc

• Collaborate with Sales Development Representatives (SDRs) to gather information and conduct in-depth discussions with clients, understanding their business processes, pain points, and objectives.
• Provide expert advice on software solutions tailored to clients' specific needs, analyzing inefficiencies in their processes and recommending software features that resolve these issues.
• Design detailed implementation plans for the application of the software, presenting the proposed solutions to gain alignment and approval.
• Facilitate contract signing processes and coordinate closely with implementation teams to ensure seamless installation and utilization of the software.
• Continuously monitor software usage by clients, gathering feedback and analyzing evolving needs to suggest additional features or new solutions that enhance client satisfaction and business outcomes.
• Foster long-term relationships with clients by maintaining high levels of satisfaction, expanding contracts, and growing service offerings to align with their future needs.

• At least 1 year of experience as a Business Analyst or in a similar role within a tech product company.
• Background in Business Administration, Economics, Management Information System, or a related field.
• Strong analytical and problem-solving abilities, with the capability to translate business needs into comprehensive and actionable requirements.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Familiarity with agile methodologies and the software development lifecycle.
• Detail-oriented with strong organizational and time management skills, capable of managing multiple tasks and projects simultaneously.
• Fluent in English communication is a plus.