TymeX
The Incident Manager will play a pivotal role in managing and enhancing our incident management processes. This individual will be responsible for coordinating the resolution of all incidents related to the bank’s digital products and services. The role requires a proactive, customer-focused approach to maintain service continuity and minimize the impact of incidents on operations. The Incident Manager will work closely with cross-functional teams, including engineering, product, and stack-holder, to ensure timely communication and resolution of incidents in line with SLAs and regulatory standards.
Responsibilities:
As an Incident Manager, you’ll ensure the seamless operation of our digital banking services, minimizing disruptions and optimizing Incident management processes. Here’s what your day-to-day will look like:
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Tyme Group is one of the world’s fastest-growing digital banking groups, building high-tech and high-touch banks in fast-growing, emerging markets. Headquartered in Singapore with a Technology and product Development Hub in Vietnam, Tyme designs, builds, and commercializes digital banks for emerging markets, with particular expertise in serving under-served and under-banked populations.
Established in 2016, TymeX has been Tyme Group's Product & Technology Development Hub, bringing together engineering and product people who share a global mission to become serial bank builders, shaping the future of banking through technology. We build products with the principle of finding the right balance between the digital and physical worlds.
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.